We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you'd like to cancel or change information in your order - any cancellations or changes to the orders, including address changes, must be made within 24 hours from your purchase - otherwise, we might not be able to cancel or make changes to your order after it was processed. 

​To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Your purchase is not eligible for a refund if the package is: late due to the delivery delays as it is outside of our problem, if the products did not meet your measurement requirements as they are clearly stated on the product page, or if you received the item in a good condition and it broke after 7 days from your purchase. However, your purchase might be eligible for a resend.

Your purchase is eligible for a refund if: The product arrived damaged/ package arrived damaged (Must show proof).

To start a return, you can contact us at kindlingcharms@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returned items must be in the brand new condition, unopened, and unused, otherwise might be subjected to not being refunded. Returns must be sent to our warehouse in the USA, and you must contact us before sending us the items back.

You can always contact us for any return question at kindlingcharms@gmail.com.